Virgin Active South Africa Helpdesk

Navigating gym membership queries can sometimes feel like a workout in itself, but I’m here to make it easier.

When you need to sort something out with Virgin Active, whether it’s a billing issue, a complaint, or just finding your nearest club, you don’t want to spend ages hunting for the right contact details.

Some things can be sorted online, others need a phone call, and sometimes you’ll need to visit your local club in person. Here’s everything you need to know to get your issue resolved quickly.

Key Points

• Reach Virgin Active South Africa via phone (0860 200 911), email (escalations@virginactive.co.za for serious issues), or their website’s contact form.
• You can cancel or freeze your membership through the Virgin Active app, online portal, or by contacting customer support, though fees may apply for cancellations within the initial contract period.
• The helpdesk operates weekdays from 7:30 AM to 6:00 PM (5:00 PM on Fridays), closed on weekends and public holidays.
• Virgin Active has over 130 clubs across South Africa, with a club finder tool available online.

How to Contact Virgin Active South Africa

Virgin Active South Africa offers several ways to get in touch, ensuring you can find help when you need it. Here’s how:

Phone Call

0860 200 911 if you’re in South Africa, or +27 21 180 3566 if calling from abroad.

Email

For escalations, use escalations@virginactive.co.za.

For general inquiries, webadmin@virginactive.co.za

The website’s contact form is recommended.

Head Office

Visit or send mail to 1st Floor, MontClare Place, Corner of Main Road & Campground Street, Claremont, Cape Town, 7708, South Africa.

Managing Your Membership

Whether you need to cancel, freeze, or address billing issues, Virgin Active provides clear processes to manage your membership.

• Canceling Your Membership: You can end your membership by providing 20 days’ written notice, but a cancellation fee (typically 30% of the remaining contract value) may apply if you’re within the initial contract period.
• Freezing Your Membership: Pause your membership for 1–6 months due to medical or travel reasons via the Virgin Active app, online portal, or in-club.

Check the membership fees of Virgin Active for 2025.

Club Locations

Virgin Active operates over 130 clubs across South Africa, Botswana, and Namibia, with locations in major cities like Cape Town, Johannesburg, Sandton, Pretoria, Durban, East London, Gqeberha, Bloemfontein, and Mbombela.

To find a club near you, use the Club Finder tool on their website, which provides detailed information on facilities and locations.

Social Media Channels

They’re also active on several social media platforms where you can reach out for support or updates:

Note: Virgin Active South Africa announced their exit from X (formerly Twitter) in June 2024 due to a backlash over a policy change, so X is no longer a support channel.

Complaints Process

Virgin Active Support Channels

Beyond traditional contact methods, Virgin Active offers additional support resources to enhance your membership experience:

• The Support Center provides FAQs, club rules, and terms and conditions for quick reference.
• Get the app from the App Store or Google Play to manage your membership, book classes, access online workouts, and explore Virgin Active Rewards, which offer perks like smoothies and partner discounts .
• Access expert-led workout videos for at-home fitness (Online Workouts).

Closing

I hope this guide has equipped you with all the necessary tools to navigate Virgin Active South Africa’s helpdesk and support services.. For further assistance, don’t hesitate to reach out via phone, email, or in-club support.

Stay active and let Virgin Active help you achieve your fitness goals!