Navigating gym membership queries can sometimes feel like a workout in itself, but I’m here to make it easier.
When you need to sort something out with Virgin Active, whether it’s a billing issue, a complaint, or just finding your nearest club, you don’t want to spend ages hunting for the right contact details.
Some things can be sorted online, others need a phone call, and sometimes you’ll need to visit your local club in person. Here’s everything you need to know to get your issue resolved quickly.
Key Points
- Reach Virgin Active South Africa via phone (0860 200 911), email ([email protected] for serious issues), or their website’s contact form.
- You can cancel or freeze your membership through the Virgin Active app, online portal, or by contacting customer support, though fees may apply for cancellations within the initial contract period.
- The helpdesk operates weekdays from 7:30 AM to 6:00 PM (5:00 PM on Fridays), closed on weekends and public holidays.
- Virgin Active has over 130 clubs across South Africa, with a club finder tool available online.
How to Contact Virgin Active South Africa
Virgin Active South Africa offers several ways to get in touch, ensuring you can find help when you need it. Here’s how:
Phone Call
0860 200 911 if you’re in South Africa, or +27 21 180 3566 if calling from abroad.
For escalations, use [email protected].
For general inquiries, [email protected]
The website’s contact form is recommended.
Head Office
Visit or send mail to 1st Floor, MontClare Place, Corner of Main Road & Campground Street, Claremont, Cape Town, 7708, South Africa.
| Contact Method | Details |
|---|---|
| National Helpline (South Africa) | 0860 200 911 |
| International Helpline | +27 21 180 3566 |
| Email (Escalations) | [email protected] |
| General Inquiries | Use the Contact Us form on the website |
| Head Office Address | 1st Floor, MontClare Place, Corner of Main Road & Campground Street, Claremont, Cape Town, 7708, South Africa |
| Operating Hours | Weekdays: 7:30 AM–6:00 PM (5:00 PM on Fridays); Closed on weekends and public holidays |
Managing Your Membership
Whether you need to cancel, freeze, or address billing issues, Virgin Active provides clear processes to manage your membership.
- Canceling Your Membership: You can end your membership by providing 20 days’ written notice, but a cancellation fee (typically 30% of the remaining contract value) may apply if you’re within the initial contract period.
- Freezing Your Membership: Pause your membership for 1–6 months due to medical or travel reasons via the Virgin Active app, online portal, or in-club.
Check the membership fees of Virgin Active for 2025.
Club Locations
Virgin Active operates over 130 clubs across South Africa, Botswana, and Namibia, with locations in major cities like Cape Town, Johannesburg, Sandton, Pretoria, Durban, East London, Gqeberha, Bloemfontein, and Mbombela.
To find a club near you, use the Club Finder tool on their website, which provides detailed information on facilities and locations.
Social Media Channels
They’re also active on several social media platforms where you can reach out for support or updates:
| Platform | Handle/Link |
|---|---|
| Virgin Active SA | |
| @virginactivesa | |
| TikTok | @virginactive_sa |
| Virgin Active South Africa |
Note: Virgin Active South Africa announced their exit from X (formerly Twitter) in June 2024 due to a backlash over a policy change, so X is no longer a support channel.
Complaints Process
| Method | Details |
|---|---|
| In-Club | Discuss your concerns directly with your Club Manager during your visit. |
| Digital QR Code | Scan the in-club QR code to submit feedback digitally. |
| Website | Use the Contact Us form to detail your complaint. |
| Call Centre | Call 0860 200 911 during operating hours to speak with a representative. |
| Social Media | Message Virgin Active on Facebook or Instagram. |
| Face-to-Face | Schedule a meeting with the escalations team at the head office: 3rd Floor, MontClare Place, Corner of Main and Campground Road, Claremont, Cape Town. |
Virgin Active Support Channels
Beyond traditional contact methods, Virgin Active offers additional support resources to enhance your membership experience:
- The Support Center provides FAQs, club rules, and terms and conditions for quick reference.
- Get the app from the App Store or Google Play to manage your membership, book classes, access online workouts, and explore Virgin Active Rewards, which offer perks like smoothies and partner discounts .
- Access expert-led workout videos for at-home fitness (Online Workouts).
Closing
I hope this guide has equipped you with all the necessary tools to navigate Virgin Active South Africa’s helpdesk and support services.. For further assistance, don’t hesitate to reach out via phone, email, or in-club support.
Stay active and let Virgin Active help you achieve your fitness goals!
The maintenance at the Rustenburg club is lacking. Equipment has been out of order for more than six months.
Thanks for sharing your experience. Maintenance issues should be addressed by the club directly, so we recommend reporting this to Virgin Active Rustenburg management or their customer support to ensure it gets resolved.
Finally found their contact number, thank you !
You’re welcome! Glad the information helped
At Virgin Active Lorraine, manager ignores people of colour. I was told my son can’t be upstairs, yet white members with kids were allowed without issue.
Sorry to hear about your experience. That’s concerning and shouldn’t happen at any Virgin Active club. We recommend reporting this directly to Virgin Active head office or submitting a formal complaint so it can be properly investigated and addressed.
Left VA Red to go to Sunningdale VA. Bad mistake. Weights all over the show on floor. Members sitting on phones for 15 min not going a thing while we Waite. No weights put back. Members with 7 sets of weights around them and not using them or even replacing them. So frustrated. Cancelked after 3 days. R370 paid now not claimable in 5 day cooling off period!!!!!!
That sounds really frustrating, especially after switching clubs with higher expectations. Gym etiquette and floor management should be enforced, and the cooling-off and joining fee policies should be clearly explained upfront. We recommend raising this directly with Virgin Active head office so they can review both the club conditions and the fee issue.